Get accurate information quickly
As soon as you learn about a delay, ask the airline for clear details. Request the reason, the expected departure time and whether further updates are planned.
Keep all documents safe
Boarding passes, booking confirmations, luggage receipts and any written messages from the airline are essential. Photograph departure boards and save all emails or text alerts. Good documentation will make any later claim smoother.
Your rights when flying from the EU to Rio
Flights departing from EU airports are protected under EU rules. If your arrival in Rio is delayed by more than three hours and the airline is responsible, you may qualify for compensation. Routes between Europe and Brazil fall into the highest compensation category. Extraordinary circumstances such as extreme weather or sudden airspace closures remove the airline’s obligation to pay compensation.
Your rights when flying from Rio to the EU
If you fly with an EU airline from Rio, the same EU rules apply. A delay of more than three hours on arrival in Europe may entitle you to compensation unless the cause is outside the airline’s control. Non-EU airlines departing Brazil are not covered by these EU protections.
Care and assistance during the delay
Airlines must offer care once delays reach set thresholds. This can include meals, refreshments and communication access. If the delay extends overnight, hotel accommodation and transport must be provided, even during extraordinary circumstances.
Collect evidence and submit your claim
Keep receipts, photos, notes and records of conversations. After arrival, check the actual delay and submit your claim directly to the airline or through a specialist service such as AirHelp that helps you claim flight delay compensation.
Final thoughts
Delays between the EU and Rio can be challenging, but strong protections are in place. With clear information, proper documentation and timely action, you can ensure your rights are respected and access compensation when eligible.